Privacy policy
This site is maintained and operated by LK DESIGN HOTEL. We collect and use some personal data from those who use our website. In doing so, we act as the data controller and are subject to the provisions of Federal Law No. 13.709/2018 (General Data Protection Law – LGPD). We take care to protect your personal data, which is why we provide this privacy policy, which contains important information about:
· Who should use our website;
· What data we collect and what we do with it;
· Your rights in relation to your personal data;
· How to contact us.
1. Who should use our website Our website should only be used by people who are at least 16 (sixteen) years of age, and use by people under 18 (eighteen) years of age will only be possible with the consent of at least one of their parents or guardians.
2. Data we collect and reasons for collection Our website collects and uses some personal data from our users, in accordance with the provisions of this section.
1. Personal data expressly provided by the user
We collect the following personal data that our users expressly provide to us when using our website:
Full name
CPF
· Email address;
· Contact telephone numbers;
Date of birth.
This data is collected at the following times:
· When the user is using the website and eventually fills out the contact form;
· When registering on the website;
· When reservations have already been made and, consequently, some of the products have been purchased.
The data provided by our users is collected for the following purposes:
· LK Design Hotel uses your Personal Data to offer hotel services, especially to process reservations and also to ensure that your stay is an exclusive experience.
· Furthermore, it aims to use such data to improve its relationship with you and to provide you with better services, including personalizing your interaction and experience. Among the experiences conducted by companies, we can highlight:
1. Conduct our ordinary business operations, including to verify your identity, complete transactions and orders for our products or services, administer your account, process payments, and conduct business research and analysis;
2. For staff training and quality assurance purposes (which may include monitoring or recording calls to our customer support) and improving our internal operations and the performance of systems, products and services, including innovation activities such as creating new products, features and services using research and development tools and incorporating data analytics activities.
3. Improve your experience with LK Design Hotel by maintaining accurate contact and registration data, offering appropriate and improved products, services and features that may interest you and allowing you to participate in contests and surveys;
4. Respond to your comments, questions and complaints;
5. Send you service-related information, including confirmations, invoices, technical notices, updates, security alerts, and administrative and support messages;
6. inform you about promotions, upcoming events and news about products and services offered by LK Design Hotel and our partners;
7. Relate or combine information about you with other data we receive from third parties, to help understand your needs and provide you with a better and more personalized service;
8. Enforce our terms and conditions or protect our business, partners or customers;
9. Prevent, investigate and deter fraudulent, unauthorized or illegal activities.
LK Design Hotel may transfer your Personal Data to third parties. With your unequivocal consent, LK Design Hotel may also combine your Personal Data with data collected automatically and with Personal Data we receive from third parties.
2. Personal data obtained in other ways
We collect the following personal data from our users:
LK Design Hotel, as well as some third parties who provide content, advertising, or other features on our Services, may use cookies, beacons, and other technologies in certain areas of our Services.
Cookies are files that store information on your computer, TV, mobile phone or other devices, which allow the entity that stores the cookie on your device to recognize you across multiple websites, services, devices and/or browsing sessions. Their purpose is to remember your login credentials so that you do not have to enter them every time you log into a service.
Cookies are small text files that are automatically downloaded to your device when you access and browse a website. They are basically used to identify devices, activities and user preferences.
Cookies do not allow any file or information to be extracted from the user's hard drive, and it is not possible, even through them, to access personal information that does not originate from the user or from the way in which the website's resources are used.
a. Website cookies
Website cookies are those sent to the user's computer or device and managed exclusively by the website. The information collected through these cookies is used to improve and personalize the user experience, and some cookies may, for example, be used to remember the user's preferences and choices, as well as to offer personalized content.
b. Third-party cookies
Some of our partners may set cookies on the devices of users who access our website. These cookies, in general, aim to enable our partners to offer their content and services to the user who accesses our website in a personalized way, by obtaining browsing data extracted from their interaction with the website.
The user can obtain more information about third-party cookies and how the data obtained from them is processed, in addition to having access to the description of the cookies used and their characteristics, by accessing the following link: Google Analytics: https://developers.google.com/analytics/devguides/collection/gajs/cookies-usage Omnibees Intelligent Hotel Distribution; RapidSSL
The entities responsible for collecting cookies may transfer the information obtained to third parties.
c. Cookie management
The user may object to the registration of cookies by the website by simply disabling this option in their own browser. More information on how to do this in some of the main browsers used today can be accessed from the following links:
Internet Explorer: https://support.microsoft.com/pt-br/help/17442/windows-internet-explorer-delete-manage-cookies Safari: https://support.apple.com/pt-br/guide/safari/sfri11471/mac Google Chrome: https://support.google.com/chrome/answer/95647?hl=pt-BR&hlrm=pt Mozila Firefox: https://support.mozilla.org/pt-BR/kb/ative-e-desative-os-cookies-que-os-sites-usam Opera: https://www.opera.com/help/tutorials/security/privacy/
However, disabling cookies may affect the availability of some tools and features of the website, compromising its correct and expected functioning. Another possible consequence is the removal of any user preferences that may have been saved, which may harm the user's experience.
6. Collection of data not expressly provided for
Other types of data not expressly provided for in this Privacy Policy may be collected, provided that they are provided with the user's consent, or that the collection is permitted based on another legal basis provided for by law. In any case, the collection of data and the processing activities resulting from it will be informed to the website users.
LK Design Hotel, as well as some third parties, may also use technologies called beacons (or “pixels”) that transmit information from your device to a server. Beacons may be embedded in online content, videos, and emails, and may allow a server to read certain types of information from your device, such as when you viewed a particular piece of content or email message, and identify the date and time you viewed the beacon and the IP address of your device.
LK Design Hotel, as well as some third parties, will use beacons for various purposes, including analyzing your use of our services (in conjunction with cookies) and providing more relevant content and advertising to you.
By accessing and using our services, you consent to the storage of cookies, other local storage technologies, beacons and other information on your devices. You also consent to our access, as well as the aforementioned third parties, to these cookies, local storage technologies, beacons and information.
This data is collected at the following times:
When you visit our website, we place information on your computer in the form of a cookie, which is automatically recognized the next time you visit us. Cookies allow us, for example, to adapt our website to suit your interests;
· If you do not want LK Design Hotel to recognize your computer again later, set your web browser to delete cookies from your computer, block all cookies, or warn you before a cookie is saved;
Please note that it is possible that once you request this deletion, you may no longer be able to use all the functions of the website. In this regard, please note that LK Design Hotel uses certain cookies that are not related to online advertising: (I) account access security cookies; (II) functional cookies, which preserve the functionality of the navigation elements; and (III) language or regional configuration cookies.
The data provided by our users is collected for the following purposes:
· LK Design Hotel may also track IP addresses for the purposes of administering its systems, reporting aggregate information, for site tracking, to prevent our servers from being hacked, and for other uses described in this Privacy Policy.
1. Sensitive data
Sensitive data will not be collected from our users, as defined in articles 11 et seq. of the Personal Data Protection Law. Therefore, there will be no collection of data on racial or ethnic origin, religious beliefs, political opinions, membership of a trade union or organization of a religious, philosophical or political nature, data relating to health or sexual life, genetic or biometric data, when linked to a natural person.
4. Data from children and adolescents We collect the following data from children and adolescents:
Full name
Age
· Personal Data;
Data collection from children and adolescents takes place at the following times:
· When registering on the website to simulate and/or reserve/purchase stays;
· At check in and/or check out.
The data we collect from children and adolescents is used exclusively for the following purposes:
· Os dados pessoais são necessários para confirmar a identificação pessoal e os responsáveis pelo(a) menor;
· The information collected is necessary for the website to simulate and adapt the dormitories for the family at the time of booking;
· The processing of data of children and adolescents is carried out based on the best interests of the child or adolescent.
3. Sharing personal data with third parties
We do not share your personal data with third parties. However, we may do so to comply with a legal or regulatory requirement, or to comply with an order issued by a public authority.
4. How long will your personal data be stored?
Personal data collected by the website are stored and used for a period of time that corresponds to that necessary to achieve the purposes listed in this document and which consider the rights of their owners, the rights of the website controller and the applicable legal or regulatory provisions.
Once the personal data storage periods have expired, they are removed from our databases or anonymized, except in cases where there is the possibility or need for storage due to legal or regulatory provisions.
5. Legal bases for the processing of personal data
Each personal data processing operation must have a legal basis, that is, a legal basis, which is nothing more than a justification that authorizes it, provided for in the General Personal Data Protection Law.
All of our personal data processing activities have a legal basis that underpins them, among those permitted by law. More information about the legal bases we use for specific personal data processing operations can be obtained from our contact channels, provided at the end of this Policy.
6. Request for Documents
1. How the data subject can exercise his/her rights To ensure that the user who intends to exercise his/her rights is, in fact, the data subject of the personal data subject to the request, we may request documents or other information that may assist in his/her correct identification, in order to protect our rights and the rights of third parties. This will only be done, however, if absolutely necessary, and the applicant will receive all related information.
7. Security measures for the processing of personal data We employ technical and organizational measures capable of protecting data.
personal data from unauthorized access and situations of destruction, loss, misplacement or alteration of such data.
The measures we use take into account the nature of the data, the context and purpose of the processing, the risks that a possible violation would generate for the user's rights and freedoms, and the standards currently used in the market by companies similar to ours.
Among the security measures adopted by us, we highlight the following:
· LK Design Hotel adopts the usual physical, electronic and managerial security procedures and standards, including encryption and passwords in an effort to protect your Personal Data against unauthorized access and disclosure, as well as to prevent annoying or unwanted communication (spam). However, please be aware that no company, including LK Design Hotel, can completely eliminate the security risks associated with the processing of Personal Data;
· The Personal Data we collect may be retained for as long as necessary to fulfill LK Design Hotel's legitimate business purposes, including the purposes described in this Privacy Policy, or for a period of time specifically required or permitted by applicable law or regulation.
Even if we take all possible steps to prevent security incidents, it is possible that a problem may occur caused exclusively by a third party – such as in the case of hacker or cracker attacks, or even in cases of exclusive fault of the user, which occurs, for example, when the user transfers his/her data to a third party. Therefore, although we are generally responsible for the personal data we process, we are exempt from liability in the event of an exceptional situation such as these, over which we have no control.
In any case, if any type of security incident occurs that may generate risk or relevant damage to any of our users, we will notify those affected and the National Data Protection Authority about the incident, in accordance with the provisions of the General Data Protection Law.
8. Complaint, control and/or revocation If the processing of your Personal Data is largely based on your consent, you may withdraw your consent at any time. In general, however, the revocation will only apply to the future use of the Personal Data. You can revoke your consent by sending an email to LK Design Hotel. Revoking your consent may mean that certain services are no longer available to you or that they are subject to restrictions or limitations. LK Design Hotel reserves the right to exercise our data activities on a legal basis at any time.
9. Changes to this policy This version of this Privacy Policy was last updated on: 06/29/2021.
We reserve the right to modify these rules at any time, especially to adapt them to any changes made to our website, whether by making new features available or by deleting or modifying existing ones.
Whenever there is a modification, our users will be notified about the change.
10. How to contact us To clarify any questions about this Privacy Policy or about the personal data we process, please contact our Personal Data Protection Officer, through any of the channels mentioned below:
E-mails:
Phone
LK Design Hotel: (48) 3112-2233
Endereço postal: R. Bocaiúva, 1755 – Centro, Florianópolis
SC, 88015-530
